Job Title: Store Sales Manager

Location: Los Feliz (Los Angeles), CA

Department: Sales

Reports to: Regional Sales Director

Why LaserAway?

At LaserAway, we offer competitive pay with a base salary and uncapped commission, comprehensive health benefits including dental and vision insurance, and a 401(k) plan with company matching. You'll find numerous opportunities for professional growth and career advancement, along with generous employee discounts on our products and services. Our innovative environment features cutting-edge medical technology, and our supportive culture fosters a collaborative and uplifting office atmosphere. Join the leader in non-surgical aesthetic treatments, with over 150 locations nationwide, and be part of our fast-growing company.

Role Overview:

Join LaserAway as a Store Manager, Location Director and lead our Los Feliz (Los Angeles) location. We're seeking a dynamic leader to manage day-to-day operations, drive sales, and deliver a world-class patient experience.

Compensation:

Enjoy a competitive base salary of $80K, with the potential to earn between $100K and $120K annually through monthly revenue sharing and store bonuses. This full-time position also includes a comprehensive benefits package, ensuring both your professional and personal needs are met.

Key Responsibilities:

• Support Patient Care Coordinators (PCCs) to drive sales, and contribute to a personal sales quota.
• Monitor CRM initiatives to drive return revenue and track progress on “win-back” initiatives.
• Ensure all clinic KPIs are met, including sales goals, labor utilization, and NPS scores.
• Regularly review patient schedules, coordinate labor staffing, and ensure optimal use of resources.
• Inspire teamwork between remote and in-clinic sales teams, fostering a cooperative and positive atmosphere aligned with LaserAway values.
• Assist Lead Clinicians and Clinicians to provide timely, high-quality treatments.
• Manage medical inventory and oversee location maintenance, working with facilities and technology teams to address issues promptly.
• Assist in hiring, performance management, and employee relations in coordination with HR and regional teams.
• Execute LaserAway brand standards, maintain a clean and welcoming facility, and monitor online reviews to maintain high ratings.
• Build relationships with local businesses and organizations to establish LaserAway as a key community member.
• Foster a strong safety culture and ensure adherence to policies and procedures.

Qualifications:

• High School Diploma or equivalent; Associate's or Bachelor's Degree preferred.
• 3+ years of sales and management experience with a proven track record in achieving metrics and goals.
• Strong organizational and time management skills in a fast-paced retail environment.
• Full availability to work all shifts, including days, nights, weekends, and holidays.
• High-level decision-making skills and the ability to assess and improve performance.
• Proficient in Microsoft Office with strong customer service skills.

Key Success Factors:

• Ownership Mentality: Drive successful business and financial outcomes across the entire location.
• Proactive & Detail-Oriented: Act quickly to resolve issues and think ahead to prevent them.
• Professionalism: Ensure the clinic operates professionally and meets all brand standards.
• Leadership: Lead and inspire your team to achieve business objectives.
• Balanced Approach: Deliver financial results, operational efficiency, and a superior patient experience.
• Curiosity: Continuously seek improvement and growth opportunities.
• Data-Driven Decisions: Use data and objective feedback for business decisions.
• Positive Leadership: Listen, be compassionate, and create a strong, unified team culture.

Compensation and Benefits:

• Generous Compensation: Competitive base pay with uncapped commission potential.
• Healthcare Benefits: Comprehensive health, dental, and vision insurance.
• 401(k) Plan: Robust retirement plan with company matching.
• Paid Time Off: Generous PTO, including holidays and vacation days.
• Employee Discounts: Substantial discounts on all LaserAway products and services.
• Career Growth: Numerous opportunities for career advancement and personal development.
• Supportive Culture: Uplifting office environment focused on teamwork and collaboration.
• Cutting-Edge Technology: Access to the latest in aesthetic dermatological treatments.
• Engaging Work Environment: Dynamic, fast-paced industry with a company that values your contributions.

Physical Requirements:

• Ability to stand and sit for long periods
• Operate a computer and phone system
• Engage in physical activities such as standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending
• Clear speech and understanding of others

Join us for a dynamic and challenging environment where you can make a significant impact.

This job description is not all-inclusive and may be amended at any time. LaserAway is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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