Position: Account Specialist

Location: Valencia, CA - Hybrid role onsite 3 days per week.

Compensation: $33.00 per hour

Why LaserAway?

At LaserAway, we offer competitive pay with a base salary and uncapped commission, comprehensive health benefits including dental and vision insurance, and a 401(k) plan with company matching. You'll find numerous opportunities for professional growth and career advancement, along with generous employee discounts on our products and services. Our innovative environment features cutting-edge medical technology, and our supportive culture fosters a collaborative and uplifting office atmosphere. Join the leader in non-surgical aesthetic treatments, with over 160 locations nationwide, and be part of our fast-growing company.

Job Summary:

The Account Specialist will obtain and maintain various new accounts/vendors/licenses needed for new/upcoming locations as well as maintain the same accounts/vendors/licenses from all open locations. This includes the research & application of various compliance items while working with a variety of teams in order to report on and update files, pay invoices, and maintain constant communication with vendors, municipalities, and our internal teams as well. This position will also cover for and support the other positions in the vendor team.

Key Responsibilities:

• Communication & Collaboration:

  • Professionally communicate with vendors, coworkers, and upper management across various channels (email, phone, Slack, in-person, etc.).
  • Liaise effectively between departments (expansion, accounting, warehouse, facilities, store locations) and external vendors.
  • Respond promptly to all communication forms and maintain proper etiquette.

• Task Management & Prioritization:

  • Prioritize tasks effectively and adapt quickly to changing priorities or unforeseen delays.
  • Manage multiple tasks simultaneously, meeting deadlines and staying organized.
  • Be self-sufficient, goal-driven, and flexible to business needs, willing to learn and handle new tasks.
  • Follow through on tasks, managing stress and deadlines efficiently.

• Problem-Solving & Critical Thinking:

  • Apply analytical skills to assess and resolve issues from multiple perspectives.
  • Collect and synthesize information from various sources to inform decisions.
  • Offer solutions, negotiate, and handle disputes as needed for the company's benefit.
  • Provide concise data and contribute meaningfully in meetings.

• Vendor & Account Management:

  • Oversee vendor and service account management (e.g., janitorial, HVAC, pest control, etc.), ensuring timely enrollment and setup.
  • Review, pay, and maintain records for invoices.
  • Provide feedback on vendor performance and standard operating procedures.
  • Manage renewals and compliance tasks, ensuring timely completion.

• Support & Coverage:

  • Support team members during absences and vacations.
  • Help cover larger team operations as needed.
  • Provide daily/weekly updates on ongoing tasks, emergencies, recurring issues, and escalations.
  • Assist with onboarding new accounts and coordinating store openings with expansion teams.

• Professional Development & Team Contribution:

  • Participate in training, safety, and compliance modules as required.
  • Maintain a positive attitude and contribute to a professional, collaborative work environment.
  • Follow proper communication channels and escalation procedures, respecting the organizational hierarchy.

Key Traits:

• Strong at Talent Acquisition, Evaluation, and Development: Capable of personally recruiting and developing strong talent. A strong leader who can keep medical and sales sides aligned, and motivated.

• Leader by Example: Exhibits leadership through actions. Adopts a hands-on approach, actively showing others how to drive sales, manage operations, and deliver excellent patient experiences.

• Commercially and Operationally Sound: Motivated by performance metrics (e.g., same store sales, conversion, average ticket, treatment volume) with a strong understanding of operations, processes, and organizational structure to positively impact top line and 4-wall margin.

• Strong Management and Mentorship Qualities: willingness to effectively listen and guide teams to create a strong team culture and unified goals but still hold all teams accountable for performance and adherence to LaserAway values

• Strategy and Planning Orientation: ability to create a credible regional strategy and establish a tactical plan to execute against that strategy in broader framework of the strategic vision set forth by the leadership team

Physical Requirements/Working Conditions:

• Must be able to lift 15 pounds & exhibit the ability to mail miscellaneous items including envelopes or box/packages

• Ability to work at a computer for extended periods of time which involves:

  • Looking at monitors/screens, Sitting, typing, calling, & other general office tasks

Minimum Qualifications

• Education & Experience:

  • Bachelor’s degree in Business, Project Management, or related field preferred.
  • Experience in project management, vendor research, and handling contracts/enrollment forms.
  • Customer service and B2B relations experience.
  • Smartsheets experience a plus.

• Skills & Abilities:

  • Strong attention to detail with the ability to manage multiple tasks and prioritize effectively.
  • Proficiency in Gmail, Excel, Google Sheets, Word, Dropbox; ability to learn new software (Coupa, IMS system).
  • High typing speed and strong tech troubleshooting skills (printers, scanners, etc.).
  • Ability to research vendors, perform cost analysis, and compare proposals.
  • Proficient at note-taking, task management, and maintaining project records.
  • Able to effectively manage time, meeting deadlines and being punctual for meetings.
  • Strong communication skills, both written and verbal, for reporting, presenting, and addressing issues.
  • Ability to handle minor conflicts professionally, both internally and externally.

• Project & Task Management:

  • Capable of pushing projects forward, ensuring completion or handoff to the next team.
  • Ability to maintain and update project steps, ensuring continuity.
  • Strong organizational skills and ability to keep accurate records of company spending (invoices, receipts, etc.).
  • Skilled in multitasking and handling large projects or stressful situations.

• Teamwork & Initiative:

  • Able to work independently without direct supervision while contributing effectively to team goals.
  • Willingness to assist teammates as needed and manage workload efficiently.
  • Ability to identify and escalate issues that could impact the company.

• Professionalism & Productivity:

  • Maintain professionalism in all interactions and remain productive throughout work hours.
  • Ensure tasks are completed on time, and report issues that may affect the company’s operations.

LaserAway offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):

• Healthcare benefits

• Dental, Vision, and 401(k)

• Paid Time Off

• Generous employee discounts.

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.

Benefits Summary:
LaserAway provides competitive compensation packages and a comprehensive range of benefits, including Medical, Dental, Vision, Disability and Life Insurance, a 401(k) plan with a company match, and additional ancillary benefits. We also offer Paid Time Off (PTO) in compliance with state and federal requirements, ensuring our employees are supported both professionally and personally. LaserAway also provides incentive compensation, including potential bonuses and commissions, depending on role and performance.